Many people come to the hospital with anxiety when they need to be hospitalized, undergo surgery, or visit the hospital. To ease their anxiety, the Regional Medical Service Center provides a variety of support to connect them to appropriate medical care, including pre-hospitalization and follow-up after discharge.
Each patient has different needs, concerns, and hopes. To provide an environment where patients and their families can focus on treating their illness or injury, our staff, equipped with specialized skills and knowledge, share information and work together to provide support.
MEMBER 01 Nurse (Community Medical Cooperation Office)
Acting as a liaison between local medical institutions, coordinating transfers and medical examinations
As a nurse in the Community Medical Cooperation Office, I provide consultations regarding medical examinations from local medical institutions and respond to emergency consultation requests. Kitano Hospital works closely with local medical institutions to share patients' medical information, which allows us to coordinate consultations with the appropriate medical department. By utilizing the characteristics and areas of expertise of each hospital, we support patients so that they can continue their treatment with peace of mind.
MEMBER 02 Administrative staff (Regional Medical Cooperation Office)
Working with nurses to provide accurate and speedy medical care
We are responsible for arranging appointments and emergency consultations so that patients referred from local medical institutions can visit our hospital smoothly. When making an appointment, if specialized knowledge is required regarding the patient's condition, we will work with the nurses in the Regional Medical Cooperation Office to confirm the situation. We also create an environment where nurses can fully utilize their expertise by handling administrative procedures in advance.
MEMBER 03 Clerk (Admissions)
Utilizing the cooperation within the center to support patients through smooth admission procedures
I am in charge of all administrative matters related to patients' admission, from admission applications to procedures on the day and room arrangements. Taking advantage of the center's strength of having nurses and social workers on the same floor, I immediately consult with patients if I think it is necessary to share what I hear from them at the reception desk within the center, so that patients can feel at ease when they are admitted.
MEMBER 04 Medical Social Worker (Medical Counseling Room)
Listening to patients and their families to resolve their anxieties and problems after discharge
We offer necessary support to patients and their families for various issues, such as worries and concerns about life after discharge, and financial consultations on medical expenses and other issues. We work with relevant parties both inside and outside the hospital to accommodate patients' wishes, such as "I want to spend time at home with my family" or "I want to recover through rehabilitation," and we coordinate with them to introduce home care services and suggest appropriate hospital transfers.
MEMBER 05 Nurse (Medical Consultation Room)
Consider the support needed to help patients achieve the life they desire after discharge
As discharge support nurses, we listen to patients and their families to find out what kind of life they want after discharge, and consider and propose what is necessary to make that happen. In order to make patients' wishes come true, we share detailed information from before they are admitted to the hospital and provide support by coordinating with specialized staff in all fields, including medical care, nursing care, and welfare.
MEMBER 06 Nurse (Hospital Admission/Discharge Support Station)
Responding to the various worries and anxieties of each patient from before admission to after discharge
When patients are about to be admitted to hospital, we interview them to hear about any anxieties or questions they may have about tests or surgery, and provide support to ensure that they are as trouble-free as possible during their hospital stay.The interview doesn't end there; we also regularly visit the wards during their hospital stay to ask if there are any problems the patient may be having, and we work closely with the ward nurses to provide ongoing support.
