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To make the hospital more comfortable for patients,Installation of a suggestion boxorConducting a patient satisfaction surveyWe are collecting opinions and feedback from a wide range of patients through this survey. Based on the feedback we receive, the Patient Service Improvement Committee and working groups are examining ways to improve the service, and we are taking action in stages, starting with what we can do.
| Improvement period | Feedback | Improvement content |
|---|---|---|
| February 2025 | Wireless LAN (free Wi-Fi) service sometimes has difficulty connecting | Carry out construction work such as updating the network and adding wireless LAN access pointsWe have made improvements to make it easier for patients to use. |
| March 2024 | It would be great if there was a place to put your cane at the re-examination reception machine. | We have installed a cane holder at the return visit reception machine. Please use it to place your cane or umbrella. |
| March 2024 | The directions to the urine test location are unclear. | We have updated the guide to include a map to make it easier to find where to drop off your urine sample. |
| November 2023 | While in hospital, I often get sore throats due to the dry air, so I would like an air purifier or something similar installed in my quadruple room. | Air purifiers have been installed in all quadruple rooms in all wards. |
| October 2023 | When I go to the health insurance card verification counter at the beginning of each month to check my health insurance card, it takes a long time to verify it using my My Number card, which is a problem. | Facial recognition readers, which were previously only installed at the initial consultation counter, have now also been installed at the health insurance card verification counter. |
| October 2023 | I would like an umbrella stand hook installed in the men's restroom. | They have been installed in six toilets on the first to third floors of the main building, and in one toilet on the fifth floor near the Rehabilitation Center and Eye Center. |
| Improvement period | Improvement content |
|---|---|
| November 2024 | In order to reduce congestion at the calculation counter and shorten waiting times,Dedicated window for the "Deferred Medical Fee Payment Service"has been installed. |
| November 2024 | Check the waiting time for blood collection on your smartphoneWe have made it possible. |
| April 2024 | At the accounting counterQR code paymentNow supports. |
| March 2024 | Notify patients via LINE when their appointment time approaches"LINE calling service"We have started. |
| February 2024 | The handrail behind the sofa in the MRI waiting area on the first basement floor of the main building has been removed to make it easier to sit. |
| January 2024 | On the 2nd and 3rd floors of the main buildingNew sofas installed in the outpatient waiting areaI did. |
| January 2024 | No need to wait to payDeferred payment service for medical and hospital feesWe have started. |
| January 2024 | The number of tables and chairs in front of the convenience store on the first basement floor of the main building, which had been reduced due to the COVID-19 pandemic, has been restored to its original number. |
| December 2023 | At the accounting counterElectronic money paymentNow supports. |
| December 2023 | Reduce waiting times at outpatient pharmaciesOutpatient prescription sending servicehas been introduced. |
| December 2023 | Because traffic flow at the front entrance was poor, we removed the restrictions on entrances and exits that had been in place during the COVID-19 pandemic, allowing for smoother entry and exit. |
| December 2023 | The general information display was difficult to understand, so we made it larger to make it easier to read. |
| December 2023 | To allow customers to use the automatic fare adjustment machines at night and on weekends, we have replaced the machines with new ones and made two of the five machines available for 24-hour operation. |
| December 2023 | From 2:00 p.m., when visiting hours began, the elevator hall on the first floor of the main building became extremely crowded, and outpatients, people with strollers, and people in wheelchairs were sometimes unable to get on the elevators. Therefore, from 2:00 p.m., a staff member was assigned to guide patients for 30 minutes, giving priority to people with strollers and wheelchairs. |
Our hospital conducts a patient satisfaction survey once a year. We use the opinions and feedback we receive to improve our patient services.
More informationSurvey results reportPlease see.
